Shipping

FREE STANDARD SHIPPING FOR ALL U.S. ORDERS
All domestic U.S.A. orders are shipped FREE via USPS First Class Package Service unless you choose to upgrade during checkout to Priority or Priority Express service OR if you choose to purchase Fedex Shipping. 


SHIPPING UPGRADES

The Post Office is experiencing many delays and tracking difficulties right now. It is a good idea during busy seasons to choose a shipping upgrade if there is a deadline. In the Shopping Cart and at Checkout you can select Shipping Upgrades: Priority Mail and Priority Mail Express. However sometimes no USPS Service is completely reliable!

Please choose Fedex if arrival date is critical to you!

We offer two Fedex options tha you can add to your Cart when ordering:

INTERNATIONAL SHIPPING

International Shipping will be charged according to package weight and destination. As we are located in the US, VAT and GST taxes are not collected at time of sale. You may be responsible for paying VAT, GST or other taxes or fees at the destination. 

USUAL SHIPPING TIMES

Most of the time we ship orders out quickly for all in-stock items. It usually takes less than 3 days before an item ships. Once an item ships, delivery time is up to the carrier, and depends on your location, the season and the carrier. There are usually substantial USPS slowdowns during the winter holiday season.

We cannot guarantee timely arrival, and we cannot replace items lost after delivery, so please provide a safe place for the carrier to deliver the item.

RETURNS/EXCHANGES

Return instructions: You may return an item for any reason. To return an item, contact us within 14 days of delivery. Use the chat button or email us at scarvesbyellen@gmail.com. Return shipping cost is the buyer's responsibility.


You may use our Return Label option or use your own label.

You can request a return label, whose cost will be deducted from your refund, or you may ship it back with your own label.
 

You do not have to return the gift box. Simply seal the item in a clean plastic bag, and put the bag in a kraft envelope or the envelope it came in, if you still have it.

Ship the item within 30 days of receipt.

 

Refunds

You will receive a refund for the full price of the item as soon as it arrives in original condition within 45 days of the original order.

 

Exchanges

When you contact us, be sure to mention if this is to be an exchange, and tell us which item of same or lesser value you wish to exchange it for.