FAQ

What is your return policy?

If for any reason you wish to return an item, contact us using the Chat button within 14 days after receipt of the goods. Then ship the item back to us. We can provide a return label for US customers. The cost of the return label will be deducted from your refund.

For more information see Returns, Refunds & Exchanges

Can you ship fast?

Pre-shipping time:
Most orders are processed for shipping within 1-3 business days. 

Shipping time:
All domestic U.S.A. orders are shipped via USPS First Class or Priority. US orders usually arrive in 3-7 days from date of shipping.
Slowdowns due to Covid or the holiday Season:
Right now USPS is a little slower than it used to be, but serious delays are infrequent EXCEPT with Priority Mail Express. At this time we cannot recommend Priority Mail Express as there seem to be problems with that service.  Please choose our
Fedex 2-day option rather than Priority Mail Express. 

Is this item made of real silk?

The fabric content of most of our scarves is 100% pure fine silk. The fabric used is often mentioned in the title. If it says 100% Silk in the item description, it means pure,100% fine Silk. 

Other fabrics are used in some items, so all items have their fabric content listed in the item description on the product page. Care instructions for each fabric are listed in the Care Instructions page, and on an insert in the package you will receive when ordering.

Who designs your scarves?

All items feature digital artwork by me, Ellen Meiselman, and I am also the owner of Scarves By Ellen. I work with a variety of digital techniques to produce unusual imagery, carefully designed to work well as a scarf.